It includes hardware and software configuration items on which release has an impact. Devices that are connected such as modems, disc drives and serial ports. What are hardware configuration items and how are they. Configuration items can include hardware, equipment, and tangible assets as well as software. Use the software configuration items node to build a list of software assets.
Software configuration item an overview sciencedirect. A configuration item is a software entity that shows up on planning timelines and which requires a certain amount of documentation. An aggregation of hardware software, or any of its discrete portions, which satisfies an end use function and is designated by the government for configuration management. Uncontrolled and undirected, imagination can quickly give rise to nightmare. Console asset extensions software configuration items. The architecture technical data package tdp must be audited to ensure that it accurately reflects the asbuilt and tested software configuration. All hardware devices have configuration settings that can affect performance and system function. Ci an aggregation of hardware, firmware, software, or any of its discrete portions, which satisfies an end use function and is designated for configuration.
Configuration management database for itsm sunrise software. Cis vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. Software configuration management helps to limit this. The system requirements have been allocated to hardware and software components or subsystems, and we can now focus on the subsets of requirements assigned to each software configuration item. Csci an aggregation of software that satisfies an end use function and is designated for separate. The most frequent types of items are, in particular, hardware configuration items hwci, computer software configuration items ci or csci, interface. This automatically creates and populates configuration items for the hardware and software that you want to manage in service manager. Configuration control also governs the implementation of approved changes to baselined, hardware, software, systems and associated documentation.
Labeling revisions to configuration items and baselines. Different types of assetsconfiguration items in freshservice. Other items used in creating and describing these work products. Selected items of system hardware or software or combinations of hardware and software, in which the government or acquiring activity has configuration management concern, are designated as configuration items cis. Hardware and software inventory worksheets techsoup for. Configuration management identifies, defines, and tracks organizational cis by creating and managing records for those items. A toplevel configuration item is a ci used as the starting point for organizing and promoting a set of related configuration items an example of a toplevel ci is a computer system. Software is bounded only by the limits of the human imagination. Use configuration items and configuration management. Configuration item configuration management systems. A configuration item ci is any service component, infrastructure element. After you import data from configuration manager, you can attach the respective configuration items to relevant incidents, and the information in the configuration items will be available to analysts working on. Configuration can refer to either hardware or software, or the combination of both. Definition an aggregation of hardware, software, or both, that is designated for configuration management and treated as a single entity in the configuration management process.
Examples of configuration items include software and applications, locations and offices, employees and customers, documentation, hardware and companies. Prior to software deployment, the software configuration items must be subjected to a final examination to ensure that the software data packages are complete. Many hardware inventory views are created in configuration manager by default, and many more can be enabled or creating classes by using the hardware inventory classes dialog box, accessible from client settings. What are hardware configuration items and how are they used in. It covers contents of planned release that include hardware and software configuration items with reference to the original rfc. In addition to all the items listed above, theres more computer hardware called auxiliary hardware, of which a computer might have none, or several, of some kinds. Within this view, you can add values to the inventory and manage other aspects of software, such as license counts, license expiration dates, or even custom fields that.
The cmdbasset management module in freshservice shows you a complete list of all the assets and configuration items that have been linked within your it service desk. Software configuration management scm a practical guide. A configuration item, or ci, is anything uniquely identifiable that can be changed independently. It describes the configuration items and their documentation that make up each baseline. In the configuration items application, you can manage configuration item collections, and you can create service requests, incidents, problems, work orders, changes, and releases for the configuration item. A software configuration aka a disk image is a standard collection of software used on more than one computer in your library. Configuration items have specific attributes as well as relationships that are often unique for configuration items underneath them in the particular system. This document provides a practical guide for integrating software configuration management disciplines into the management of software engineering projects. The purpose of configuration identification is to maintain control of an evolving system by. For example, many home routers will often act as a combination router, switch, and firewall. Cis are the basic units of configuration management. Configuration items can overlap and exist at many levels of granularity. Configuration control is the process of evaluating, coordinating, and deciding on the disposition of proposed changes to the configuration items. Import data from configuration manager microsoft docs.
Labeling software and hardware configuration items with unique identifiers. Common configuration types include software, hardware, communications, location and documentation. A ci is a software model that contains the attributes of the represented entity. Examples of cis include individual requirements documents, software. It can have many child cis, such as an operating system, application software, and hardware components. This includes hardware items like laptops, workstations, network routers, etc. Hardware configuration references the details and system resource settings allotted for a specific device. Software configuration management is the process of identifying and defining the software configuration items in a system, controlling the release and change of these items throughout the system lifecycle, recording and reporting the. The configuration management system oversees the life of the cis through a combination of processes and tools by implementing and enabling the fundamental elements of identification, change. They are used in service management, change management, configuration management, incident management and a variety of other processes related to directing and controlling change. Configuration item an overview sciencedirect topics. Cis may vary widely in complexity, size and type, from an aircraft, electronic or ship system to a test meter or round of ammunition. To save space and avoid repetition, document your software images on cb. With sunrise it service management you can manage a central store for all configuration items be they hardware, software, it services or anything in between.
Software configuration items are placed under scm control at different times. Configuration identification configuration management. The term configuration item ci refers to the fundamental structural unit of a configuration management system. As far as i can tell, csci was defined in the same logic as hwci hardware configuration item in dodstd2167a which simply defined csci as a configuration item. Identifying the documentation that describes a configuration item. Srr, pdr, cdr, fca and pca as referenced in part 1 of this cmsights article and you are ready to deliver your first unitlot number to your customer. Selected items of system hardware or software or combinations of hardware and software, in which the government or acquiring activity has configuration. A configuration item can be a complete service, including all hardware, software, documentation, and so on. Everything you need to know about computer hardware. It includes details of the physical location of hardware covered by the release.
The representations of these entities in the cmdb are configuration items cis. Software and hardware components underpin every single product or service you offer. The way a system is set up, or the assortment of components that make up the system. More clear definition is in milstd498 which superseded dodstd2167a. All of these items should be linked in a traceability matrix or by use of cm tools.
In configuration management, a companys assets are referred to as configuration items cis and comprise items of value to the company, such as software, hardware, or furnishings. All configuration items cis are uniquely identified by ci registration codes and version numbers. By default, freshservice comes with a set of assetci types that cover all the essentials for a typical it service desk. As the project proceeds, documentation should reflect the configuration items, such as hardware or software components, that are used to satisfy particular specifications. Grouping related configuration items into baselines. You can create hardware, software license, consumable, license, software entitlement, and. Configuration items help in identifying the components of a system. A toplevel configuration item is a ci used as the starting point for organizing and promoting a set of related configuration items. Examples of cis include individual requirements documents, software, models, and plans. The cm process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such. Hardware software documentation personnel the cmdb can be comprised of a multitude of different types of configuration items, each containing various attributes, and is used to document configuration item relationships and.
Healthcare consultants international skokie, il hci. The hardware inventory views contain information about the computer hardware scanned on configuration manager client computers. These are intended as guidelines only your own configuration should be. Configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Configuration management for transportation management. Dong so allows easier tracking of the development of the system. For instance, a typical configuration for a pc consists of 32mb main memory, a floppy drive, a hard disk, a modem, a cdrom drive, a vga monitor, and the windows operating system. Definition an aggregation of hardware, software, or both, that is designated for configuration management and treated as a single entity in the. Software and hardware configuration management nasa. Each element in the it environment is an individual entity requiring accurate capture of its attributes. Cis vary widely in complexity, size, and type, ranging from an entire service or system including all hardware.
Many computer specialists improve hardware performance by adjusting configurations, which may also include settings for the motherboard and the bios, as well as the bus speeds. Rather than record redundant information about the hardware configuration of each machine, use the standard hardware configurations worksheet. Asset and configuration item ci management refers to creating assets, setting appropriate states and substates, synchronizing assets and cis, managing consumables, and retiring assets. In this series of cmsights posts from cmstat on configuration management best practices we will describe what are hardware configuration items ci or hwci and where they are used. A configuration item refers to each of the locally related components that make up some discrete element of the product. What our customers say sunrise has been transformational in how we are now working and the data that we are able to capture and use. Managing these underlying components is a vital, valuedriven activity in it service managementbut it isnt easy. And not only is it easy to change, but it is unconstrained by the physical laws that serve as the guardrails of what is possible with hardware systems. This topic shows example hardwaresoftware configurations for different labkey server installations. Network hardware isnt as clearly defined as some other types of computer hardware. In configuration management it helps in tracking the granular changes and helps in system maintenance as well for any possible error detection.
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